RETURN POLICY

Sneaker Connecter Return & Exchange Policy

At Sneaker Connecter, we prioritise quality and customer satisfaction; however, due to the unique nature of our sourcing process, we have a strict no returns, exchanges, or cancellations policy. Please review the details below before completing your purchase.

1. No Returns or Exchanges

- All Sales are Final: We do not accept returns or exchanges on any products, including for sizing issues. By completing a purchase, customers agree to these terms.
- Sizing Changes: If you need a size adjustment, please email us immediately at hello@sneakerconnecter.com. Size changes are only possible if the item has not yet been sourced. Once sourced, size changes, cancellations, and returns will not be possible.

2. Faulty or Damaged Products

- Proof of Fault: If you receive a product that is damaged or faulty, please contact us at hello@sneakerconnecter.com within 48 hours of delivery.
- Photo Evidence Required: To initiate a claim for a faulty item, you must send clear photos showing the defect or damage. Our team will review and determine the appropriate action, which may include a replacement or other resolution if deemed necessary.

3. No Cancellations on Orders

- Once an order is placed, it is immediately processed, and trainers are automatically sourced for you. As a result, cancellations are not possible after the order is confirmed.

By purchasing from Sneaker Connecter, you acknowledge and agree to all terms stated above.

For any questions about sizing or policies, please reach out to us at hello@sneakerconnecter.com before purchasing.